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020 3488 4652
Mon-Fri 9am-6pm, Sat 10am-4pm
support@stilloakliving.co.uk
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5 Brayford Square, London E1 0SG
By appointment only
Mon-Fri: 9am-6pm
Sat: 10am-4pm
Sun: Closed
Find answers to the most common questions about our products and services.
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your delivery in real time. You can also contact our support team with your order number and we will provide you with an up-to-date status. All orders are delivered within 10 working days of placing your order.
We offer a 14-day return policy on all products. If you are not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund. The item must be in its original condition and packaging. We will arrange a free collection for returns. Please contact our support team to initiate a return.
Yes! We offer free assembly on all orders. Our professional delivery team will assemble your furniture in the room of your choice and remove all packaging. There is no additional charge for this service — it is included as standard with every purchase.
You can change or cancel your order within 24 hours of placing it, free of charge. After this window, your order will have entered our production process and changes may not be possible. Please contact us as soon as possible if you need to make any amendments, and we will do our best to accommodate your request.
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal and offer Klarna as a pay-in-3 option, allowing you to spread the cost of your purchase interest-free over three instalments. All payments are processed securely through our encrypted checkout.
Explore our full collection of quality beds, sofas, and bedroom furniture. Free UK delivery on all orders, with a 12-month guarantee on every piece.